Five walk types. Five checklists. The exact protocol used across 1,500+ units. Free.
A ghost lease at The Ade. Unit showed occupied on the rent roll. Resident had skipped. $1,579 per month in hidden vacancy. Nobody had eyes on the unit in 60+ days.
This protocol covers five walk types used across 1,500+ multifamily units to catch hidden vacancy, speed up turns, and keep every unit accounted for on a schedule.
Ghost leases hiding vacancy on the rent roll. Pest entry points under cabinets found during make-ready. Ovens sparking during pre-move-in walks that would have been day-one emergencies. Units mid-eviction that were already empty, wasting attorney fees and delaying the turn by weeks.
At one building, the walk protocol helped take occupancy from 40% to 90%. The PM had flagged issues for months. Nobody walked the units. Once every unit got walked on a schedule, the building went from distressed to stabilized.
Print the five checklists. Give one set to your PM and one to your maintenance lead. Set recurring calendar reminders: vacate walks trigger on move-out, 30-day walks repeat every 30 days for vacant units, pre-move-in walks happen 48 hours before scheduled move-in.
Require video walkthroughs on every vacate walk and every pre-eviction walk. Track turn time from vacate walk date, not move-out date. Classify turns at the vacate walk and prioritize light turns to get rent-ready inventory up fast.
Multifamily asset managers overseeing turnover and vacancy. Property managers running make-ready sequences. Regional managers standardizing walk protocols across portfolios. Owners who want every unit accounted for on a schedule instead of hoping their PM checked.